Introducing the Patrick Parsons Client Service Pillars
15 May 2023
At Patrick Parsons we are committed to delivering distinctive service. The Patrick Parsons Client Service Pillars have been developed based on industry research* conducted with 100 UK Senior Managers working in construction, consulting & engineering within the residential, logistics & infrastructure sectors and surveyed them on service within our industry.
Results revealed that 64% of respondents said customer service within consulting engineering is very important to them and 95% agreed that poor customer service would impact their decision when choosing an engineering consultancy to work with.
When asked to rank the areas of customer service, within the engineering industry, they felt required the most improvement, communication came out as requiring the most improvement (22%), followed by trust (20%) and quality (18%).
As a result of these findings, our Client Service Pillars have been created to align with the areas of service that matter most to our clients.
Commenting on the development of our Client Service Pillars, Neil Hobbs, Managing Partner at Patrick Parsons said: “We want to build long term strategic partnerships with our clients and believe we can add most value when we have a detailed understanding of our client’s organisational goals and plans. Our Service Pillars are a clear commitment to this and our clients, all of our team members are focused through personal objectives aligned with client communication, engineering quality and building trust for the future.”
Communication
There when you need us – Our Client Service Charter is our promise to provide a level of service and communication that our clients can rely on.
Quality
Checks every step of the way – The processes we have in place ensure that our outputs are of the highest quality.
Trust
We act with integrity – With our focus on communication and quality, Patrick Parsons is an Engineering Consultancy you can trust
These are the foundations that enable us to build long lasting relationships, that support our clients’ ambitions and organisational goals.
Further details can be found within our Client Service Charter, our pledge, so that our clients know the level of service they can expect when working with us. Want to know more about working with us? Contact our team to find out more.
*Research conducted by Pureprofile in September 2022 with 100 senior managers.
