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Privacy Policy

Patrick Parsons Privacy Policy

Last revised 23/05/2018

At Patrick Parsons Ltd, we take the privacy of our customers and suppliers very seriously. We are committed to safeguarding privacy and to complying with the UK Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2011 and the General Data Protection Regulation 2018 

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.  

For the purpose of the General Data Protection Regulations (the GDPR), the data controller is: 

Patrick Parsons Limited 

Waterloo House 

Thornton Street 

Newcastle upon Tyne 

NE1 4AP 

Any queries relating to Data Protection can be sent to: 

Email: gdpr-info@patrickparsons.co.uk 

Information we collect from you 

We will collect and process the following data: 

Information you give us
This is information about you that you give us by filling in forms on our site [patrickparsons.co.uk] or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our services, participate in discussion boards or other social media functions, enter a competition, promotion or survey, complete a call-back form and when you report a problem with our site or services. The information you give us may include your name, company name, postal address, e-mail address and phone number. 

Information we collect about you
With regard to each of your visits to our site or use of our service we will automatically collect the following information: 

Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, Customer Identification Numbers, Usernames, time zone setting, device, operating system and platform. 

Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), services you viewed or searched for’ page response times, downloads, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our company. 

Information we receive from other sources
This is information we receive about you if you use any of the other websites we operate or other services we provide. We are working closely with third parties (including, for example, marketing email providers, analytics providers, search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information. 

Cookies 

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy. 

Uses made of the information 

Except where we use your personal data for marketing purposes on the basis of prior consent and subject to any opt out preferences you notify to us in respect of electronic direct marketing communications, we process personal data for marketing purposes as necessary for the purpose of our legitimate interests in promoting our products and services. 

We use information held about you in the following ways: 

Information you give to us.
We will use this information in accordance with our selected lawful basis of processing: 

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; 

To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; 

To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by e-mail, telephone or direct mail with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have specifically consented to this; 

To notify you about changes to our service; 

To ensure that content from our site is presented in the most effective manner for you and for your computer. 

Information we collect about you.
The legitimate interests that we will rely upon to process this information are: 

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; 

To improve our site to ensure that content is presented in the most effective manner for you and for your computer; 

To allow you to participate in interactive features of our service, when you choose to do so; 

As part of our efforts to keep our site safe and secure; 

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; 

To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them. 

Information we receive from other sources.
We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive). 

If we are not able to process your personal data whether because you withdraw or limit consent, or for any other reason then we will not be able to achieve the purposes listed above. 

Disclosure of your information 

You agree that we have the right to share your personal information with: 

Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. 

Selected third parties including: 

Suppliers and sub-contractors for the performance of any contract, or to take steps to enter into a contract; 

Analytics and search engine providers that assist us in the improvement and optimisation of our site; 

Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. 

We will disclose your personal information to third parties: 

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets. 

If Patrick Parsons Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. 

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Patrick Parsons Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. 

Where we store your personal data 

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (”EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Patrick Parsons Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. In transferring your data outside the EEA we rely on E.U. – U.S. Privacy Shield & Safe Harbor Privacy Principles.  

All information you provide to us to use our Email Marketing Service is stored on UK based secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. 

Automated decision making 

We do use automated decision making including profiling. For example; you may receive different marketing messages from us based on your interaction with our automated email marketing campaigns. 

Retention of data 

Your data is retained and cleansed in accordance with our Data Retention and Cleansing Policy which can be obtained by contacting us via email: info@patrickparsons.co.uk. 

Your rights 

We will only process your data for marketing purposes where you have given express consent to us to do so or where there is a legitimate interest for us to do so. The legitimate interests that we will rely on are as listed above under “Uses made of the Information – Information that we collect about you”. In any event, we will only rely on legitimate interest as grounds for processing your data where we have completed a Legitimate Interest Assessment and where such assessment supports the use of such data processing. 

You have the right to object to our use of your personal data which is processed on the basis of our legitimate interests. However, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so or we need to process your personal data in connection with any contract or legal requirement. 

At any time, even if you have previously consented, you have the right to ask us not to process your personal data for marketing purposes and/or not to disclose it to third parties for marketing purposes. You can do this by contacting us using the following email address: info@patrickparsons.co.uk. You can also use this email address to notify us of any preferences you have in relation to the processing of your data for example as to the frequency of communications that you receive from us or the manner or the subject matter of such communications. 

Your rights under the GDPR 

The GDPR also gives you the following rights: 

To access information held about you; 

To request the deletion or correction of information held about you; 

To object to or restrict the processing of information about you; 

To request that information about you be transferred to another person; 

To complain to the relevant supervisory authority. In the UK this is the Information Commissioner’s Office (ICO) whose contact details can be found here: https://ico.org.uk/ 

You can exercise these rights by contacting us using the following email: gdpr-info@patrickparsons.co.uk  

Third party sites 

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

Changes to our privacy policy 

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. 

Complaints Procedure 

If you have any complaints in relation to how our business has processed your data or in relation to the exercise of your rights as detailed above you can in the first instance raise your concerns by contacting us at the following email: info@patrickparsons.co.uk. You may also contact the Information Commissioner’s Office in relation to any such complaints https://ico.org.uk/  

Contact 

Questions, comments and requests regarding this privacy policy are welcomed and should be issued via email to:  

gdpr-info@patrickparsons.co.uk  

Or by post to: 

Patrick Parsons Limited 

Waterloo House 

Thornton Street 

Newcastle upon Tyne 

NE1 4AP 

Cookie Policy for Patrick Parsons  

This is the Cookie Policy for Patrick Parsons, accessible from https://patrickparsons.co.uk  

What Are Cookies 

As is common practice with almost all professional websites this site uses cookies, tiny files that are downloaded to your computer to improve your experience. This policy describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also advise how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.  

For more general information on cookies see the Wikipedia article on HTTP Cookies.  

How We Use Cookies 

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.  

Disabling Cookies 

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies may affect the functionality of this and other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the site. Therefore it is recommended that you do not disable cookies.  

The Cookies We Set 

Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used: 

Necessary cookies 

Necessary cookies enable core functionality. The website cannot function properly without these cookies and can only be disabled by changing your browser preferences.  

Analytical Cookies 

Analytical cookies help us to improve our website by collecting and reporting information on its usage.  

Social Sharing Cookies 

We use some social sharing plugins, to allow you to share certain pages of our website on social media. These plugins place cookies so that you can correctly view how many times a page has been shared.  

Third Party Cookies 

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.  

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.  

For more information on Google Analytics cookies, see the official Google Analytics page.  

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are testing new features, these cookies may be used to ensure that you receive a consistent experience during your visit to the site whilst ensuring we understand which optimisations our users appreciate the most.  

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including LinkedIn and Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.  

More Information 

Hopefully the above has clarified things for you and, as previously mentioned, if you’re unsure whether you need cookies or not, it’s usually safer to leave cookies enabled just in case it does interact with one of the features you use on our site.   

However if you are still looking for more information then you can contact us through one of our preferred contact methods:  

Email: info@patrickparsons.co.uk  

By visiting this link: https://patrickparsons.co.uk  

Phone: +44 (0)191 261 9000